You can no longer train your employees on a particular matter once and never look back on it. As the environment around you changes, you need your team to learn new processes, understand what your customers might expect and effectively put all of this information to use.

AI is changing how easily you can train your employees. You can make the sessions personalized and make sure they can easily revisit the learning.

Why might your employees need training and why might they need to retain it?

Training can help your team keep up with responsibilities that change frequently, while retention helps them use what they learned when real situations arise. Just because you have taught them something during a training session does not always mean they will remember it later.

With AI, you can train every employee with personalized materials and create learning experiences that your employees actually need.

You Can Make Learning More Personal

Not all people learn the same way. Some of your employees will need additional examples before they completely understand a concept.

With AI, you can personalize the training. First, you can identify how your employees learn and then adapt your content to keep them engaged.

This could mean you need to explain a certain sales procedure in more depth for one employee, and another employee could just practice questions or do a short activity around the same procedure.

Instead of making an employee who needs more explanation memorize and repeat a topic multiple times, you can create flashcards based on the topics they need more practice with.

When you personalize the training based on their needs, your employees will be able to focus on topics they need to improve on rather than wasting their time on something that is clear to them. AI-supported training can help you make your employees more confident.

You Can Give Employees Training at the Right Time

With traditional training, you often have to follow one path. You train everyone on a new process at once, and hope that they will retain the information you taught them for a later date.

Using AI can make your training much more flexible by helping your teams learn the information they need, when they need it. This can be during their working hours.

Say your marketing team is launching a new campaign, and needs to learn new methods for keyword research. Instead of sitting in a classroom, away from their daily duties, your SEO professional might prefer to learn about using third party keywords right before they need to use them.

The same applies to your other teams and management. Training your staff on the job can help them learn using a real life situation. This way, they are more likely to retain what they have learned.

You Can Break Large Lessons Into Smaller Sessions

Long training sessions can be challenging, especially if you are teaching your employees complex processes or many new ideas at once. AI helps you break a large subject into chunks that you can teach over time.

Instead of preparing a lesson on a new customer management process that spans two hours, you can split the lesson into pieces covering different parts. In one part, you can focus on your customer information and another on solving a problem.

Your employees can then learn the material in segments and review the parts that they struggle with. The strategy also helps you take advantage of what researchers call spaced learning.

You can therefore use AI to help your employees to get the most out of their learning time, without feeling that they are wasting their valuable time on something they might soon forget.

You Can Give Employees More Opportunities to Practice

Your employees will get a lot more value out of their learning if they have a chance to apply the strategy. They can read through your company policy or watch a presentation, but that is still them just taking in more information.

When you give them an opportunity to implement the new skill, they will really understand the technique.

With the use of AI, you can simulate situations for your employees within the department they work in. Your sales representative can practice talking to a customer, a manager can learn how to handle a conflict, while your marketing team can read a proposal to see what your client is asking for.

With this approach, your sales team does not have to sit through a training that focuses on your marketing objectives. You can also scale the difficulty of your training topics as your employees get more comfortable with a certain level.

You Can Give Faster and More Useful Feedback

Feedback is a very important part of learning, as your employees must know what they are doing right and wrong. However, you may not always have the time to go through every employee’s practice task and give them feedback.

AI can give you a solution to this problem. It can help you provide immediate feedback to your employees after you have them complete a practice task. It can point out any mistakes and also give them solutions. Thus, your team can use this information to improve their ongoing work.

Say, for instance, someone keeps repeating the same mistake while providing your customers with after-sales service. If you give them feedback during the training sessions, the next time they handle a customer, they will work on improving their service.

Your advice will work as guidance for your teams.

By using AI to give quick feedback, you can encourage your reps to think critically and improve their own performance.

You Can Test Whether Employees Actually Remember

Just because your team completed a training course does not mean that they have learned the information you wanted them to. If you want to ensure that your training pays off, you should make sure that your employees have actually learned.

You can create a spreadsheet where you input all the information you have on each employee. After that, you can create different categories such as “Started Training” or “Working on ABC Project”

By using AI tools, you can analyze your data and identify which employees have learned your strategies well and have been improving their performance. You can also analyze your less-performing members and figure out where you can help them more. 

You can use this information to improve the training sessions by introducing extra materials or different examples and exercises.

Final Thoughts

AI can be helpful when you train your employees by ensuring that you can respond to the specific needs of each team member. Using it, you can build a learning path that each employee is comfortable with, and you can train them based on when they need it.
To help your employees, you can segment all the information into easily digestible bits and give them more opportunities for them to practice. You can also provide them with immediate feedback.

Additionally, you can use AI to keep track of your employees’progress and figure out which employees have gaps in their concepts and which employees are thriving.

This will help you to create materials for them. However, you should not rely solely on technology when designing a training program. Remember that your objectives of having a training session and your team’s willingness to learn are very important.

Frequently Asked Question

How should I introduce AI into employee training?

Rather than introducing AI because everyone is using it, you can start with a specific problem. Perhaps there is a particular area in which your employees could use some help, such as onboarding, product knowledge or customer communication.

Decide what you want them to learn, and how you will ensure they retain the information. Once you have decided these factors, introduce AI into the mix at any point in which you can use it to enhance their learning process.

Above all, make sure that the AI-generated content you use has been reviewed for accuracy.

Can you create flashcard activities with AI for employee training?

Yes, you can. You can create flashcards to summarize important training information. For example, you can use a question-and-answer activity that your employee can complete as a reminder. You can use this to remind your team about different processes and product details.

You should ensure that the information you are using in the activities is relevant and up-to-date. Moreover, you need to align the information from AI with your business objectives.

These activities can be beneficial for your employees, as it would be much easier to memorize important information.